Customer Service

 

Shipping & Delivery

Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email.

In-Stock orders ship in 1-3 bus. days

Returns & Replacements

We'll gladly accept returns for most items in new condition, with original packaging. A valid proof of purchase must be presented as well to ensure credit. The following instructions should be followed to ensure a timely  refund of your purchase:

  • • Online purchases returned within 30 days to our Returns Center will receive a refund of the price of the item and any applicable taxes, which will be issued in the original form of payment used to purchase the item.
  • • Items must be returned in new or like-new condition, and in its original packaging, and with all paperwork including your packing slip.
  • • Shipping costs will not be refunded.

Return items to:

Slab Dream Lab
196 Alps Road,
Suite 2-155
Athens, GA 30606.

Information Collecting, Use, and Sharing

Slab Dream Lab™ is the sole owner of the information collected on this site. We only have access to information that you voluntarily give us via email, contact form, or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or process a payment. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time by contacting us via the email or phone number given on our Website.

Security

We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you feel that we are not abiding by this privacy policy, you should contact us immediately via the telephone number, provided throughout this website.

Pricing Details

Pricing of products is displayed clearly with the description for each product. Taxes are added to items shipped within the state of Georgia, and Shipping and Handling are also added to the price of each product.